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If you plan to email photos, video or other large files, you'll also need to name to @yahoo.com, for example) and be fairly sure of reaching somebody.
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I have been trying to reach a contact within AC that will respond to an email.
Back in January 2005, I sent an email to an AC person. Since then, I have resent the letter 3 times. Each time I sent it, I received an immediate reply saying....
I am currently off and will return to the office and will return on March 3
waited until after March 3rd and tried again...
I am currently off and will return to the office and will return on March 16.
The first time I sent off my letter, I didn't keep the "I am currently off memo"
It is now March 27th, and nobody has acknowledged my letter yet. I don't want to look ridiculous by resending this mail AGAIN, if in fact they are in the process of weeding through 2 months of mail.
I experienced a very bad flight back on Jan. 22nd YVR--LHR. My complaint is in regards to one FA. The problem was so great that the incharge gave me a comments card and told me to please fill it in. She was most upset by what had happened to me. Also the incharge gave me the FA's name.
The incharge also, called ahead to the conceirge in LHR and told them what had happened in flight and then came to me and said, please Mrs. Nobody-elite I really want you to talk to the conceirge upon landing. I have told him of the events and he requested to please meet with you.
I did meet up with the conceirge who btw was EXCELLENT... wow, what an asset to AC. He also was shocked by the events that occurred and said please report this.
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I want somebody to tee me up and show me how to swing the club.) . people coming in via email, who may or may not actually show up, isn't worth it.
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Aug 13, 2008 Why are kids who seem to have it all reaching out for a drug that has more of a social stigma than Join The CJR E-mail List
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Well I have tried to report the incident... yet, I am getting no where with it.
This particular FA I am writing about needs an attitude adjustment in my "personal" opinion. I have never seen such behaviour in all my flying with AC ...and I have never once written in to AC to complain about something.
Two months have passed and perhaps AC is hoping the issue will just be forgotten, I don't know. Both the incharge and the Conceirge were embarrassed by what happened by one of their own.
Does anybody have an email addy where a real person will reply and I won't get a form letter or a memo saying they are out of the office for 2 months..
* I would like to point out though, the average traveller does not know about FT and would not have the help I have just rec'd from you people. That is a shame and I hope that AC will work hard on PR issues now. It may only be a little thing to them, but all those little things can become annoying. Like the phone numbers you can't read on the cards and having no email address to write about flights that went wrong.
Nobody-elite, glad to hear it is working out for you, and ^ to whoever from AC PMed you.
One of the very few things I was impressed with on my two US Air flights last week was that in their in-flight magazine, they publish the name of the person to write to with complaints or kudos, and then actually have a FULL page devoted to these letters and her responses to them. Wow.
Now if only Canada had its own version of Airports...
My production company pitched it to three networks here in Canada, all of whom rejected the idea. Same with a similar series set at Edmonton's WEM...
Somebody please talk about or to the women of Islam - Reader ::
I am desiring to hear some discussion on reaching the women of Islam regarding Email me if someone replies to my comment. Title of Comments. Comments:
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BTW, the Belgian version was being filmed during the final days of SABENA and has some heart wrenching scenes of the shut down of that carrier in one episode. Too bad our own TRAVEL Channel doesn't know what's out there to program...
nobody-elite: Sounds like you have a Customer Relations issue.
Unfortunately, that department of Air Canada has not yet embraced the technological innovation called 'e-mail' as a method for communicating with their customers. In fact, in 2004, the SE desk would contact Customer Solutions via a much more established technology called Telex (http://www.google.ca/search?hl=en&lr=&oi=defmore&q=define:Telex).
Until then, the ways mentioned by FRAkid are the only official methods of communicating with AC on post-travel-related issues.
However, @:-) if you have one of the PC-2-Fax programs installed on your computer, sending a fax can be just as quick as sending an e-mail. USA Today Reporter: Learning How To Report Online, The World Wide ::
He even emailed me at USA Today and told me somebody was hijacking my Myspace account Subscribe via RSS. Subscribe via e-mail:. Enter your email address
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Can you contact the concerige you spoke to and ask for their help?
You could try a direct email to Rupert - have him pass it along. If not, what about their VP of marketing.
While continuing to pursue the email route, I would also recommend sending a signed letter by snailmail or fax to the regular AC feedback address:
Air Canada - Customer Solutions
PO Box 64239,
5512 4th Street, NW
Calgary, AB, Canada
T2K 6J0
Fax: 1-866-584-0380
While somewhat slow (4-8 weeks), I've never failed to get a personalized response to my feedback / complaints.
yyzflyalot... I am not SE, only E and usually have no contact with the concierges around the world. It is not a priviledge I am entitled to.
The fellow I was told to please speak with was a gentleman in LHR, and "gentleman" he was. His name was David. I am not sure what happens in regards to concierges, perhaps he did write something into AC on my behalf.
This concierge so impressed me, that it made me think seriously about aiming for SE status and having service like this more often. Seriously, the guy went over and above anything I would have expected. He took my local phone number in London, called me a couple of times and said please leave the upgrade phone in to me on your return journey LHR-YVR, I will do it for you and call you when it is done.
When I returned to the airport for the return journey on Feb. 6th, he had Nathan find me, since his shift started later on that day. Nathan, said that David had asked him to please meet me in MLL.
Before leaving LHR on the 6th I left a box of rogers chocolates for the concierges as a small token of my appreciation. My complaint is not with AC as such, it is with one individual FA.
When I flew back to LHR on the 10th, Nathan recognized me and said hello as I departed the plane. SE is something special in my opinion... you lucky people :)
David is one of the longest serving concierges at AC. He was first hired to be one of CP's concierges at LHR when that airline introduced this service enhancement [and AC kept it going after the takeover]. He has also been featured in a couple of early episodes of the BBC series, AIRPORT.
Now if only Canada had its own version of Airports...
Thanks to all of you who have offered suggestions and written to me via pms. FT is amazing, we are indeed fortunate to have such a forum to share our experiences and help each other out. Things like this only reinforce my feelings about "giving back" to all of you. I have rec'd help many times from this group and I never hesitate to gift upgrade coupons or MLL passes when I know that I can't use them.
Well, I am pleased to tell you I rec'd several pms with ideas of who to get in touch with and one pm in particular was from somebody in AC who kindly gave me both his office phone number and his email addy.
I have forwarded the original letter to him and will now wait to hear back from him.
One person pm'd me and enquired as to who the FA was on the flight. I am sorry but that is just not right to divulge. Although the FA was obnoxious, it is not right for us to publicly attack them. However, if a FA or concierge has been outstanding I don't see anything wrong in praising them publicly.
* I would like to point out though, the average traveller does not know about FT and would not have the help I have just rec'd from you people. That is a shame and I hope that AC will work hard on PR issues now. It may only be a little thing to them, but all those little things can become annoying. Like the phone numbers you can't read on the cards and having no email address to write about flights that went wrong.
David is one of the longest serving concierges at AC. He was first hired to be one of CP's concierges at LHR when that airline introduced this service enhancement [and AC kept it going after the takeover]. He has also been featured in a couple of early episodes of the BBC series, AIRPORT.
... early episodes of the BBC series, AIRPORT.
I loved that show! Too bad they don't have it on anywhere here. :(
FewMiles..
I loved that show! Too bad they don't have it on anywhere here. :(
FewMiles..
They do - it's available on Canal Evasion, on most "French Packages" offered by your cable or satelite provider.
I believe Ben Smith monitors this forum and has been very responsive to other folks.
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Reaching somebody via e-mail.