On my flight back to YYZ from VIE, I was on the same flight with a group of students coming home from a study trip. The flight made a stop at LHR before proceeding to YYZ. I was sitting close to the entrance of the gate and overheard what was happening. Apparently, one student had misplaced his paper ticket which was put in the back pocket of the boarding pass. Although he still had his boarding pass, he was not allowed to board unless he purchased another one way ticket from LHR to YYZ that cost about 400 pounds!! (I had paid less for my return ticket!!)
I was shocked that this happened. The explanation that was given was that because it was a code share flight (i.e. Austrian ticket on AC metal), AC would not be paid without the paper portion of the ticket; even in spite of the fact that a boarding pass had already been issued. I find this explanation somewhat shady (although I'm not an expert), but even if this was the case, wouldn't it be reasonable for AC to charge him for only the AC revenue portion of the code share ticket - afterall, why should AC get a windfall from the boy's misfortune?
LeVel Components::
Load out, transit-to dive site off the California coast (Monterey Bay region) Along the way my paper ticket for the flight out of Hiati was lost.
http://www.levelcomponents.com/SROVEG.htmlHOME |
Does anyone know of any recourse this boy may have? I went up to him and got is email and said I would ask some friends of mine (i.e. FT) for him. Transit Income Tax Credits | Smart Commute::
YRT/Viva does not replace lost monthly passes. Durham Region Transit monthly transit passes and a receipt as issued by Authorized Ticket Agents must be
http://www.smartcommute.ca/choose/transit/tax_creditsHOME |
TriMet Steps Up Fare Enforcement - Seattle Transit Blog::
Ticket-vending machines will be moved outside the fencing, handle those crappy paper transfers. Via Portland Transport. Seattle Transit Blog logo
http://seattletransitblog.com/2008/08/04/trimet-steps-up-fare-enforcement/HOME |
Bottom line is (1) without the flight coupon, an airline cannot get the airline that issued the ticket to pay for the flight but (2) all airlines do have a procedure in place for lost tickets and refunds.
In this instance, the agent did what he/she was supposed to do and there really was little choice, even if the thing is kind of harsh on the kid.That is correct. The agent followed the correct procedure, but the timing was rather unfortunate. PAX's other option was to get off that flight and contact OS to get their ticket reported as lost and obtain a replacement.
People often do not realize just how valuable IATA paper tickets really are. A paper ticket is not just a print-out of an itinerary. It is a financial document (similar to a bank draft).
To further illustrate this point, a travel agent agent can be fined as much as 1 000 USD for every blank paper ticket form that is lost/stolen while in their possession.
If the story is exactly as you adivse- this is pretty ridiculous- A colleague of mine lost a paper ticket about a year ago flying from ZRH to YUL to STL (code share from ZRH to YUL on Swiss)- at YUL they issued him a "crayon ticket" which enabled him to travel onwards at no additional cost. I could not find anything specific to AC, but DL spells out there policy quite well:
EMPLOYEE ASSISTANCE PROGRAM::
File Format: PDF/Adobe Acrobat - View as HTMLairlines that might honor a paper ticket won't accept your e-ticket. ticket (less a handling charge) if your lost ticket was not used during that time.
http://www.claremonteap.com/Travel_Tips_RP_1107.pdfHOME |
Internal Audit Report of the Metropolitan Transit Authority (MTA ::
File Format: PDF/Adobe Acrobat - View as HTMLLandport ticket booth. During direct observation of operations in the ticket . Lost and Found - Items that are lost by MTA customers are brought to the
http://www.nashville.gov/internal_audit/docs/mta/mta_chap_15.pdfHOME |
Lost Tickets
What you need to know before applying for a refund
If your paper ticket has been lost, stolen, or damaged, you can complete a Lost Ticket Application, available at our ticket counters, ticket offices, or your travel agency. You have the option to continue your travel even if your ticket is lost. If you find your lost ticket, you can return the ticket to us to avoid additional charges in some cases.
Requirements and Restrictions
You should note the following requirements and restrictions when applying for a lost ticket refund:
The Lost Ticket Application must be submitted within 13 months of the day you purchased the lost ticket
The application may take 90 days to process
A $100 non-refundable processing fee will be charged for each lost ticket
You must provide the ticket number in order to process a refund
Refunds
Generally, a refund will be provided in the same form of payment by which you purchased the original ticket. For cash or check purchases, a check will be issued after your application has been processed.
If you paid by credit card and return the ticket to us, you will see the refund credit on one of your next two credit card statements
You will receive no other notification except for the refund credit on your credit card statement
If the refund credit does not occur, please contact your credit card company directly
How to Determine the Lost Ticket Number
The lost ticket number (a 13-digit number beginning with "006") must be identified before a refund can be processed.
Method of Payment Ticket Number Location
Credit Card On your copy of the signed charge form or billing statement.
Cash Contact the original ticketing location and provide them with the exact date of purchase for the ticket.
Check On your canceled check.
Travel Agent Contact the agency for your ticket number.
If you are a travel agent submitting an application on behalf of your customer, please enclose a copy of the agent's lost ticket coupon.
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Lost Ticket and Plans to Continue Travel
Unused Ticket
If your unused paper ticket is lost and you still plan to travel with Delta, a new ticket can be purchased at the original fare. If the original fare cannot be determined, a new ticket must be purchased at the applicable fare at that time. In most cases, the original ticket will be refunded less a $100 processing fee for each ticket.
Partially Used Ticket
If your partially used paper ticket is lost during travel and you still plan to continue travel, a replacement ticket will be issued for the lost ticket and a $100 processing fee will be applied.
Lost Ticket and No Plans to Continue Travel
If you have lost your paper ticket and no longer plan to travel, a refund can be issued less a $100 processing fee for refundable tickets. Remember that non-refundable tickets will not be refunded when the passenger is not continuing travel.
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Returning Found Tickets
If the original lost ticket coupons are found and returned to Delta prior to continuation of travel on a replacement ticket, the $100 processing fee will be waived. Please return:
the original remaining coupons
a copy of the new ticket (if you plan to continue travel)
a copy of the Lost Ticket Application
Via U.S. Postal Service:
Delta Air Lines, Inc.
Post Office Box 20537
Atlanta, GA 30320-2537
Via Courier Service:
Delta Air Lines, Inc.
Passenger Refunds, Dept. 654
700 South Central Avenue
Hapeville, GA 30354
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I would write to the AC refunds office at:
Refund Services
Many tickets are non-refundable, while others may have penalties, which limit their refundable value. In most cases, the words “non-refundable” or “non-ref” are clearly printed on the ticket and ticket receipt, above the passenger name.
How long is my ticket valid for?
The majority of tickets are valid for one year from date of original issue. Please verify the validity of your ticket with your travel agent or at an Air Canada ticket office.
Can I give my ticket to someone else?
Tickets are non-transferrable and can only be used by the person whose name appears on the ticket.
Can I obtain a refund for my ticket?
To determine if any portion of your ticket may be refunded, please bring it to the original issuing office. The ticketing specialists at your travel agency or at an Air Canada ticket office are best equipped to examine your ticket and provide you with any ticket information or details you may require.
Or you may forward your request and any original unused Air Canada ticket to:
Air Canada Refund Services,
P.O. Box 6475,
Winnipeg , Manitoba,
Canada
R3C 3V2
For information on the status of a refund, please call (204) 941-2851, fax (204) 941-2789 or write to refundservices@aircanada.ca. Please be sure to include your ticket number and mailing address with your request.
Good luck on helping him with the refund!
I agree with Stinger and the others, this is what AC needs as it will not be reinbursed without the ticket segment coupon.
But I am a bit confused by your post:
"On my flight back to YYZ from VIE, I was on the same flight with a group of students coming home from a study trip. The flight made a stop at LHR before proceeding to YYZ. I was sitting close to the entrance of the gate and overheard what was happening."
What I read from this is that you were flying on AC metal from VIE to YYZ. However, AC does not fly between VIE and YYZ, OS does. And OS does not make a stop at LHR en route to YYZ. So perhaps you can clarify this for us, or at least for me?
I agree with Stinger and the others, this is what AC needs as it will not be reinbursed without the ticket segment coupon.
But I am a bit confused by your post:
"On my flight back to YYZ from VIE, I was on the same flight with a group of students coming home from a study trip. The flight made a stop at LHR before proceeding to YYZ. I was sitting close to the entrance of the gate and overheard what was happening."
What I read from this is that you were flying on AC metal from VIE to YYZ. However, AC does not fly between VIE and YYZ, OS does. And OS does not make a stop at LHR en route to YYZ. So perhaps you can clarify this for us, or at least for me?
Good point... OP, please clarify...?
What I read from this is that you were flying on AC metal from VIE to YYZ. However, AC does not fly between VIE and YYZ, OS does. And OS does not make a stop at LHR en route to YYZ. So perhaps you can clarify this for us, or at least for me?
Sorry for the confusion. VIE>LHR was on OS and LHR>YYZ was on AC. The ticket was issued on OS.
Which BTW is one reason why I like e-tickets. (The other one being that with e-tickets, you don't depend upon having to receive a paper ticket, and having to send it back if changes are needed. So I can get the airline to issue it directly, and change it over the phone in the worst case.)
I was booked with paper tickets ZRH-FRA-YYZ. When I went to check in at ZRH, there was no record of me in their system :confused: . On my flight over through MUC, the inbound AC was delayed due to mechanical problems and I was re-booked on a later flight. The problem is, somebody forgot to tell AC and they treated me as a "no show" for segment 2 and hence cancelled the return portion of my itinerary.
Fortunately I was able to produce a boarding pass showing I had taken the 2nd flight and had the paper ticket to prove I was supposed to be on the flgiht. I only shudder to think what would have happened if this had been an e-ticket itinerary where I may or may not have brought a copy of the itinerary with me!
interesting topic. when the electronic ticket first showed it's presence, it made my life easier when travelling. replacement was a heck of alot easier if you lost your boarding card. when i couldn't produce the paper ticket on one particular flight, i was forced to purchase another ticket at a higher price due to last minute booking. i thought it was unfair, but was not in the position to argue. saving grace was that the airline allows you to get the money back if you can reproduce the original ticket or coupon. the refund would be for the replacement fare. you still have to pay the admin fee of whatever it was though.
Thank you Travelsig - I'll pass the message on!
Back in the early days of e-tickets I bought a ticket from a travel agent, which I thought was an e-ticket but turned out to be a paper ticket. I took the itinerary with me to the airport but left the rest of the materials in the envelope at home, not realizing what was inside.
Naturally enough I encountered the same problem. Not allowed to board the plane. I thought this was ridiculous, since of course the whole thing is in the computer! When I asked the agent why they couldn't just turn my ticket into an e-ticket, she said she could not... but the issuing TA could. So I called my TA and she punched some stuff into her computer while I was on the phone with her, turned the paper ticket into an e-ticket and then 5 minutes later I was back at the gate being issued a boarding pass.
This was a while back, pre-9/11, when you could go straight to the gate and check in there, so maybe things have changed. But if that rule still exists it is good to know in case others find themselves in that situation.
Bottom line is (1) without the flight coupon, an airline cannot get the airline that issued the ticket to pay for the flight but (2) all airlines do have a procedure in place for lost tickets and refunds.
In this instance, the agent did what he/she was supposed to do and there really was little choice, even if the thing is kind of harsh on the kid.
Which BTW is one reason why I like e-tickets. (The other one being that with e-tickets, you don't depend upon having to receive a paper ticket, and having to send it back if changes are needed. So I can get the airline to issue it directly, and change it over the phone in the worst case.)
 How much does getting a small tattoo on your hip/stomach hurt?
 Do anyone else have an itchy anus? ?
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Lost paper ticket during transit