Customer Care Services

Customer Care Service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
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Customer care is a customer service that seeks to acquire new customers, provide superior customer satisfaction, and build customer loyalty.

Its importance varies by product, industry and customer. As an example, an expert customerght require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a � �service� � as opposed to a � �product.
Offshore Outsourcing Customer Care service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.
With the deregulation of telecommunications services, consumers now have more choice in selecting a service provider. When ordering a new service or maintaining an existing service, consumers must take into account the following three key factors: the quality of the service, the price of the service, and the customer service of the service provider. The first two factors are relatively objective and usually easy to control. Customer service dissatisfaction is the most important key factor when a consumer decides to change service providers.